Service & Maintenance
At Audico, we want to offer our customers Audiovisual systems with a first-class level of service. We aim to help our customers throughout the whole life cycle of their Audiovisual investments and to be a long-time partners.
Ongoing Care for Your AV System
An AV system's lifecycle doesn’t end with installation. Audico Systems’ maintenance and support services ensure your technology performs smoothly throughout its lifespan. Proactive upkeep, fast response times, and expert support are all part of our commitment to an outstanding customer experience.
We serve clients of all sizes – from single meeting rooms to large auditoriums and full-building AV systems. Our maintenance team consists of experienced professionals with deep knowledge of diverse AV environments.
Ongoing system maintenance
The system is serviced regularly by Audico as part of seasonal maintenance and any potential malfunctions are addressed promptly through the ticketing system.
24/7 system monitoring (RoomSense)
Real-time monitoring enables issues to be addressed before the facility user is even aware of the problem.
Fast response and service times
Actions are taken promptly, either remotely or on-site, in line with the agreed SLA.
Remote management
Enables quick problem-solving and minimizes system downtime.
Backup equipment
Ensures continuity of critical functions with spare parts and devices.
Equipment recycling
We support the responsible disposal and recycling of old devices.
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A proactive and dependable partner
Audico enables proactive system management helping you detect and address issues before they affect operations.
Expert-level support
Our skilled team responds quickly and efficiently, minimizing downtime and interruptions.
Tailored service agreements
We offer flexible service contracts that adapt to your system's scale, usage intensity and environment.
Long-term partnership
Audico is by your side throughout your system’s entire lifecycle. We don’t just react – we take care of the bigger picture.
Need Support? We’re Here to Help
If you’re experiencing an issue or require assistance with your AV system, our support team is ready to respond.
The most efficient way to reach us is by sending an email to service@audico.fi. Whether it’s a technical issue, a service request, or a usage-related question, your message will be directed to the right expert without delay.
Discover our portfolio of exceptional audiovisual projects
With Audico, you will have a dedicated partner by your side, guiding you from seamless installations to ongoing service, ensuring your technology stays up to date.
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